Shipping and Exchange Policy
Exchanges and Returns
At San Junipero, we want you to love every piece you receive. If for any reason you are not completely satisfied with your purchase, we accept exchanges and returns within 30 natural days from the date of delivery.
To be eligible for an exchange or return, items must be in good condition, unworn, unwashed, and with original tags attached. Any item showing signs of wear, damage, or alteration will not be accepted.
Customers are responsible for return shipping costs unless the item received was incorrect or defective. Once we receive and inspect your return, we will notify you and process your exchange or refund as applicable.
Shipping Information
We currently offer national and international shipping through trusted courier services. Delivery times may vary depending on your location and the shipping provider.
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National Shipping (Mexico):
- Standard Shipping: Estimated delivery within 3 to 5 business days.
- Express Shipping: Estimated delivery within 1 to 2 business days.
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International Shipping:
- Standard Shipping: Estimated delivery within 5 to 7 business days, depending on the courier and destination.
- Express Shipping: Estimated delivery within 2 to 3 business days, depending on the courier and destination.
Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your package’s journey. Please note that delivery times are estimates and may vary due to external factors such as courier delays, holidays, or weather conditions.
Damaged or Lost Packages
San Junipero is not responsible for delays, loss, or damage caused by the courier service once the package has been shipped. However, if your package arrives damaged or does not arrive within the estimated timeframe, please contact us at motosleonventas@gmail.com within 7 days of the expected delivery date, and we will assist you in filing a claim or resolving the issue directly with the carrier.